Q: How do you ship orders, and how long does delivery take?
A: We partner with major carriers such as USPS, FedEx, DHL, and UPS. Delivery typically takes 7–25 business days, depending on your location.
Q: Do you offer bulk or team orders?
A: Yes. We offer bulk and team orders for clubs, schools, fan groups, and retailers. Pricing depends on the order quantity. Please contact us at mosales@aliyun.com for a custom quotation.
Q: Do your products come with a guarantee?
A: Absolutely. If you receive a defective or incorrect item, just reach out to us within 7 days of delivery, and we'll review the issue and provide an appropriate solution in accordance with our Return & Exchange Policy.
Q: How can I track my order?
A: Once your order is ready to ship, we'll send you an email with tracking details from our delivery partner. You'll also receive status updates throughout the shipping process. If your order contains multiple items, they may be shipped from different locations in separate parcels—if so, you'll get a tracking email for each parcel as it goes out.
Q: Only part of my order has been dispatched. Will I get the rest?
A: Yes. Sometimes the items you've ordered are stored in different warehouses. To get your order to you as quickly as possible, we often dispatch items separately. We'll email you to confirm if any items are coming later or need to be collected. The rest of your order should arrive shortly. For more details, please refer to our Terms & Conditions.
Q: Do you deliver internationally?
A: We ship to most countries and regions worldwide, including the United States, Canada, the United Kingdom, Australia, New Zealand, Europe, and many other international destinations. If you're unsure whether we deliver to your location, please contact our customer service team before placing your order.
Q: Can I get a discount for bulk or wholesale orders?
A: Yes—pricing depends on the quantity you're ordering. For a custom quote, please email us with your request and we'll get back to you.
Q: How do I choose the right size for different product types?
A: Great question! Fit can vary across different styles, but we've got you covered. Please refer to the size guide provided on each product page before placing your order. Product sizing may vary depending on the style and design—pick the one that best matches your usual fit.
Q: Can I return or exchange an item I bought online?
A: Yes, we offer a 7-day return and exchange period—you can request a return or exchange within 7 days of receiving your order, provided the items meet our Return & Exchange Policy conditions. Items must be unused, unwashed, undamaged, and in resalable condition with original tags and packaging intact, undamaged, and in resalable condition with original packaging and tags intact. To start a return or exchange, email us at mosales@aliyun.com with your order number—and if the item is defective, please include a photo.